Privacy & Cookies


We at The Road to Knitting will never share your e-mail address or other personal details with any third party for commercial use. We care about security and make every effort to ensure your personal information is secure. We use the secure services of PayPal for processing your credit card payment. Payment takes place on the PayPal secure web site. The Road to Knitting do not handle or store any credit card numbers or bank account details on our system. We will only use the information that we collect about users lawfully in accordance with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation from 25 May 2018. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

How we use Cookies 

Information stored in our cookies is only used by our website to enable it to function. Our cookies don’t record personal information. We don’t use them to identify our visitors on third-party websites. They are not used for advertising. Each visitor to our online shop is automatically assigned a unique string of text. If the visitor’s Web browser accepts cookies that text will be stored by the browser in a small file called a cookie. You can delete cookies from your Web browser at any time. You can set your Web browser to refuse cookies but our shop may not function correctly without them.

Use of Contact Information 

We collect information about users for two reasons: firstly, to process user’s orders and second, to provide users with the best possible service. We will only use the information that we collect about users lawfully. We do not collect any personal information from users other than information that is knowingly and voluntarily given. We do not sell, trade or rent users contact information to any third party for commercial use. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so. We do not use contact information to send future promotional emails unless the user gives their consent by choosing to opt-in by requesting us to do so by e-mail. The user’s IP address is used to test our system and to gather broad demographic information. We do not send random marketing emails to personal email addresses (spam).

Information from Children 

No personal information will be collected from a child we know to be 16 or under.

Links to Other Sites 

This site contains links to other sites.The Road to Knitting is not responsible for the privacy practices or the content of such web sites.

Options for Removing User Information 

The site provides users the opportunity to opt-out of receiving communications from us. This site gives users the following options for removing their information from our database, to not receive future communications or to no longer receive our service. You can contact us by e-mail: [email protected] Newsletter subscribers can unsubscribe at any time. Click the “Unsubscribe” link in any of our newsletters to be removed from our newsletter list.

How to Correct or Update User Information

The personal information which we hold will be held securely in accordance with our internal security policy and English law. The information we hold will be accurate and up to date. Users can check the information that we hold about them. If they find any inaccuracies we will delete or correct it promptly. This site gives users the following options for changing and modifying information previously provided. You can contact us by e-mail: [email protected].

Dispute Resolution 

We have the following dispute resolution mechanisms. If you think we have not followed our terms and conditions or our privacy policy in some way, they can help you resolve your concern.

Customer Service Dept: 

Contact the The Road to Knitting Customer Service Dept giving details of your complaint. We will acknowledge the complaint within three working days and provide a likely timescale for resolving the dispute and keep you informed about progress.

Contacting the Web Site 

If you have any questions about our terms and conditions, our privacy statement, the practices of this site, or your dealings with this web site, you can contact the administrator Sonya Jefferson in the following ways: 

E-mail: [email protected] 

By post:The Road to Knitting, PO Box 795, St. Albans, AL2 2ZQ, UK.